Version 1.7 Update

Version 1.7 bring new management features for admins, and lots of enhancements to the Synck software engine for users! Have a look through the list below.

*Agent Version:, Outlook Plug-in Version: 

Key Features for Synck Administrators:

  • Organization administrators now have the capability to enforce a maximum number of users and child organizations for a specific organization. In addition, administrators can enable or disable certain features for organizations including: custom branding, WebDAV integration, backup creation functionality, and ability to cloud-enable file servers.

Other Enhancements & Fixes:

General Sync

  • Added batch upload functionality where several events are written to the database in one transaction.
  • Improved the handling of folder move events.
  • Sync now checks file size in addition to modification time when uploading files.
  • Fixed issue where sync would get stuck on a file that lacked full System permissions. Now, sync will skip these files and continue scanning.
  • Recycle.bin system folder is now a hard-coded exclusion.


  • Added improvements to limit high CPU usage for the agent_gui service.
  • Services name is now brandable as well.
  • The Activity tab on the Agent will now display events in the locally configured system time instead of UTC/GMT.
  • In the context menu that appears when right-clicking on the Synck icon in the system tray, a new option has been added: Go to web portal. Clicking on this option opens up the
  • default web browser and navigates the user to their “My Files” page.
  • Improved installer to better handle custom branding configurations as well as custom DPI settings.

Outlook Plug-in

  • The Outlook plug-in is now supported on Microsoft Outlook 2007.
  • Fixed issue where the Outlook plug-in would crash when attempting to load a file with no file extension.
  • Resolved issue where the Outlook plug-in would not install properly on a Citrix or other virtualized environment due to complicated Windows installation paths.
  • Improved installer to better handle custom branding configurations as well as custom DPI settings.

Web Portal

  • Special characters are no longer allowed in the Company Name field in the Branding section.
  • Added a 30 character limit to the Company Name, Program Name, and Folder Name fields in the Branding section of System Settings
  • Added a tool-tip to the Organization Settings page to describe the functionality of the field Share Disclaimer.
  • Removed organization drop-down on account creation page to minimize confusion.
  • Shared files and folders in the “Items You Have Shared” section are now sorted in descending order by date created. Shared files now also display max number of downloads specified.
  • Fixed issue where deactivated shares would still appear on the Guest account homepage.
  • The trashcan icon for “Erase Deleted Files” will now only appear if the “Show Deleted” button is selected.
  • Active Directory user logon name now displayed under user’s name on Account tab. Email is displayed when account is non-AD import.
  • Added ability to hide or display inactive alerts.
  • The button to restore deleted files has been enhanced to include the text “Restore Deleted” to minimize confusion.
  • Added the following text to the UI when mapping folders via File Server Enablement: “You cannot map a folder to the account that is registered on the file server enabled machine or any Team Share that account is subscribed to. These accounts will be removed as options in the drop-down.
  • Users cannot create Backups or File Server Enable a machine if the Agent on that machine has disabled remote browsing. Previously, there would be no notification on the Web UI; now, a message will be displayed to the user if remote browsing has been disabled.
  • Improved usability on the Policies page by updating error messages that are displayed to the user.
  • Searching for a file on the web portal will no longer bring up all revisions for that file.
  • General UI improvements and fixes.
  • Fixed issue where two-factor authentication would accept non-integers phone number.